Jacquie Cliff Radix practice policies


As a licensed therapist all communications with my clients are confidential and protected. Information pertaining to our work together will only be released to others with your written permission, or under the circumstances whereby I am required to do so by law. I am legally obligated to breach your confidentiality and take protective actions in order to protect others from harm. These circumstances include:

  1. If I have information that indicates the abuse of a child, elderly or disabled person.
  2. If a client is an imminent risk to him/herself or makes threats of imminent violence against another person.

In any of the above circumstances I will always, to the best of my ability make every effort to discuss my intention to take action with you.

Privacy Act

Your case notes (taken at each session) are kept in a locked, secure filling cabinet or are on my person. By law you are able to request access to your case notes.

Commitment and cancellation policy

Please note that your appointment time is a commitment made by both you and myself. When you book a session time with me I anticipate that we both fully commit to this time.

I require 24 HOURS NOTICE OF ALL CANCELLATIONS. Without this notice the scheduled fee will be charged for the missed session.

If I need to cancel your appointment time with me and do not give you 24 hours notice, you will receive a free session time from me.

Please arrive on time to your appointments. Full scheduled fees are charged for part sessions.

The best way to cancel or move your session time is by contacting me on M 044 7044 180.

Completion of work

Closure is an important stage in the therapeutic process. It is important to give as much notice as possible if you decide to finish working with me. This enables me to plan a productive and complete final session, giving you the best opportunity for a positive closing experience.

Counselling, psychotherapy, drugs and alcohol

It is important to make your individual session, group or workshop time, drug and alcohol free. If you do attend  any session under the influence of drugs or alcohol I will conduct a verbal session only. No body work will be done in this session.

It is important to provide accurate information about any drug use, including prescribed medications as well as recreational drugs and alcohol.

Payment for sessions

Counselling/psychotherapy sessions can be scheduled on an ongoing weekly or bi-weekly basis. The duration of a session is generally 60 or 90 minutes. Relationship therapy sessions are either 90 or 120 minutes.

Payment is due at the time of the session by cheque, cash, money order or direct debit/Pay Pal into my account (details upon request).


Call Jacquie for further information.

Ph: 0447044180

Email: info@jacquiecliffradix.com.au


Code of Ethics